Monday, May 17, 2010

Language Barrier

After closing out a Microsoft support call which was brought about from a bug which was supposedly patched, but not, I was asked to fill out a survey. One of the questions concerned the communication skills of the technicians, and since one part was with some Chinese via e-mail who communicated in manner befitting operational instructions for a third rate TV and the other was on the phone in India ('nuff said), I gave a rather low rating. On the survey they wanted to know why it was low, but not really:


My guess would be, they alreay know the answer themselves if you don't answer 'too technical'.

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