Wednesday, August 22, 2007

The Courteous European

I had sent in an abuse complaint to an ISP in Belgium and got this (edited for time) automated reply:
Dear Sir,
This message was automatically sent to you because you (or someone using your email-address) sent a message to abuse@telenet.be The content of this message possibly doesn't apply to the message that you sent us. We would still appreciate it if you could find the time to read this.

If possible kindly copy-paste the headers or log to the body of your message. If you would prefer to attach a file to your complaint, then kindly only use plain-text files.

Thank you for taking the time to read this.
We would also want to thank you for your efforts in making the Internet livable.

Yours Faithfully,
Telenet Internet Abuse Department

This contrasts sharply with typical American ISP replies that are along the lines of "thanks, but no thanks; we may have time to get to your complaint, but we probably won't". And that's if you even get one. Last month I even got a personal e-mail from a (different) Belgium hosting company apologizing for the fact that they may not be able to track down the abuse, but to keep them informed if such an event happens again.

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